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BOOKING CONDITIONS Lapis Apartment Holidays. ("The Company") all correspondence will be sent to the customer at the address specified on the booking form. 1. Booking and Payment a) The customer must pay the deposit specified in the Company's literature (hereinafter called "the brochure") at the time the booking is made and the balance eight weeks prior to departure or the full amount if the booking is made within eight weeks of departure. The booking is not accepted and no contract exists until the date shown on the confirmation issued by the Company. If the booking is not accepted the deposit paid and submitted with the booking form will be refunded. b) Alteration or cancellation by a customer of an accepted booking will be subject an administration fee. c) If the customer does not pay the balance of the holiday price at the prescribed time the Company reserves the right to cancel the booking. Under these circumstances the deposit will not be refunded. d) The customer must have Holiday Insurance and supply details thereof to the company before departure.2. Cancellation or Modification by the Company a) Every effort will be made to operate the holiday as advertised, but the Company reserves the right, at its discretion, to modify or cancel any letting of accommodation, the Company will, if possible, offer alternative accommodation or, if this is not acceptable, a full refund of the monies paid. b) The Company will not materially modify or cancel the letting before departure unless compelled to do so because of circumstances beyond its control. The Company will, use its best endeavours to provide an alternative in the same area. c) In the event of the Company cancelling the holiday, the customer will receive a full refund of all monies paid to the Company the customer shall not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation. e) The Company reserves the right to cancel any holiday if the customer does not comply with the booking conditions.3. Force Majeure If war or terrorists activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, airport regulations and closures, unforeseen alterations to public transport schedules and rescheduling of aircraft or any other event outside the control of the Company either delays or extends the holiday or compels a change in the holiday arrangements, the Company cannot accept liability for any resulting loss, damage or expense.4. Cancellation by Customer If the customer cancels the arrangements after the booking is accepted. The following will be payable or forfeited as the case may be: More than 49 days before departure - the deposit. 48-29 days before departure - 50% of the holiday cost. 28-15 days before departure - 75% of the holiday cost. Less than 14 days before departure - 100% of the holiday cost.5. The holiday price is subject to surcharges caused by: Government action or currency fluctuations. 6. The Company is not liable for any transfers between the airport and the holiday accommodation. 7. Complaints In the event of any dissatisfaction with the accommodation provided by the Company you must contact Heidi your local representative so that action can be taken to remedy the problem. If the complaint can not be rectified you must put this in writing within 15 days of return.8. Brochure and Website Information a) The Company's brochure contains statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to describe fully and as honestly as possible the accommodation offered and every reasonable attempt will be made to supply what has been described with regards to the accommodation. b) Any client or clients who through unruly behaviour or infringement of the apartment regulations or local laws, upset the enjoyment of other clients may be evicted from their accommodation and be requested to find alternative accommodation at their own expense until the day of their return flight. c) Special requests regarding car hire or any other aspects of your holiday should be made at the time of booking and will be passed on to our local rep. Such requests will be noted on the customer's Invoice but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, the Company regrets that it cannot accept liability for any subsequent failure on their part to comply with such requests. d) Apartment: The customer is responsible for leaving the holiday accommodation as he/she/they found it in, together with all furniture and effects, clean and in good order and conditions. The customer undertakes to inform the Company of any damages to the accommodation or its contents during his or her occupation and to pay for any damage or missing items, telephone charges. The accommodation let to the customer may only be used for the accommodation of the persons named in the booking form unless otherwise agreed in writing by us. Sub-letting or assignment arrangements are not permitted.9. Health & Safety While the clients are resident in the apartment they are responsible for their own health and safety. This also includes responsibility for the consequences of any actions that endanger the health and safety of other persons within the confines of the property. The property being the apartment complex and grounds.10. Jurisdiction This contract is made on the terms of these booking conditions, which are governed by English Law, and client shall submit to the jurisdiction of the English Courts.ESSENTIAL INFORMATION FLIGHTS - The Company does not book flights, but can advise you on procedure, booking and finding flights. Departures from most principal UK airports are usually on Friday, Saturday or Monday. Please take medical advice and check airline-insurance etc., regulations related to pregnancy, children under 2 years and your personal health.ARRIVALS & DEPARTURES AT YOUR VILLA Usually geared to Friday, Saturday or Monday that ties in with the majority of flights into Dalaman Airport.TRANSFERS - AIRPORT TO RESORT & RETURN (1 hr approx.) - There are various choices available: 1. Taxi available at the airport. 2. Book transfer through us and we will arrange with our contact in resort. 3. BOOKING ARRANGEMENTS - Please Complete and sign the booking form with deposits within 3 days. NOTE: Persons-17 years of age- booking forms must be signed by a legal guardian or parent- accepting full responsibility for behaviour and adherence to all brochure terms and conditions on the persons behalf. An invoice showing full details of the total holiday cost will be sent as confirmation. It will also show the day by which the final balance must be paid. NO REMINDER WILL BE SENT.INSURANCE We insist that you are adequately insured at the time of booking and we reserve the right to refuse your booking if this is not the casePASSPORTS It is your responsibility to have 10 year passports valid for at least 6 months before expiry date. Please check new regulations on family, children and solo travel. Any changes of name between booking your holiday and the departure date - it is important to make sure that the name and initials on your air ticket and passport is the same, otherwise passengers may not be allowed to travel, and any insurance rendered ineffective. All passport and visa information should be checked with appropriate authorities on a regular basis.BAGGAGE The baggage allowance is 20kg per passenger-hand luggage is 5kg. Check your ticket for baggage allowance.SAFETY STANDARDS & REGULATIONS Safety standards and regulations are not always equivalent to UK.HOLIDAY ACTIVITIES & EXCURSIONS Holiday activities and excursions are not booked or provided by the company. No appointed agent is authorised to act on behalf of the company in this regard. Any such arrangements are not the liability of the company.BROCHURE AND WEBSITE DESCRIPTIONS We have made every effort to ensure that the descriptions on our website and in our brochure are accurate. We have also tried to select photographs, which we feel show our accommodation to its best advantage. However, we have to prepare our brochure many months in advance, and should point out that facilities available in the resort and accommodation may differ slightly from one year to the next, or may be temporarily unavailable at the time you take your holiday e.g. a bar or restaurant closed for redecoration. Also in April, May and October shops tavern’s do not always open if there is insufficient custom or they may cut down on menus. Details given in this brochure and on this site are correct at the time of going to press and are subject to alterations without notification. |
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